AccountId: 011433970860
ContactId: 5eed71f5-1354-45fb-8f6e-4aacc89a4551
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14159 ms
Total Talk Time (AGENT): 4399 ms
Total Talk Time (CUSTOMER): 9729 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/5eed71f5-1354-45fb-8f6e-4aacc89a4551_20250121T19:08_UTC.wav
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[CUSTOMER][POSITIVE] OK, give it to me. Thank you. I, I play them.
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] No. Yeah, I have a couple of questions.
[AGENT][NEUTRAL] Yes, sir.