AccountId: 011433970860
ContactId: 5ee782c7-2767-49d2-85ad-a08b3b548917
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 110220 ms
Total Talk Time (AGENT): 54532 ms
Total Talk Time (CUSTOMER): 43533 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/5ee782c7-2767-49d2-85ad-a08b3b548917_20250306T20:13_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yeah, hey [PII], I'm [PII]. Uh, [PII] was working on um.
[CUSTOMER][NEUTRAL] The renewal for uh two of my groups they're tied together um I want to know if they're done and I can get some temporary ID cards uh for a couple of new hires uh to the, the group number, uh, you can switch me to [PII] she's around we've been, she's been emailing me back and forth.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, um, what was the group number and I can just reach out to her real quick and see if there's an update on that.
[CUSTOMER][NEUTRAL] 23755.
[CUSTOMER][NEUTRAL] And 26696 they're they're tied together same ownership.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, OK, let me put you on hold for a brief moment.
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] It's it's [PII] and he wants.
[AGENT][NEUTRAL] Update if you've been processed and if you can get temporary ID.
[AGENT][NEUTRAL] Let him know I did submit the renewal but it was it they have not been.
[AGENT][NEUTRAL] Processed yet to be able to give ID cards that'll be a couple days.
[AGENT][NEUTRAL] Probably uh tell them all less but like adding a process.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII], are you still there?
[CUSTOMER][NEUTRAL] Yes ma'am.
[AGENT][NEUTRAL] OK, so we have submitted those renewals today, um, and so we will be able to get you those cards next week.
[CUSTOMER][NEUTRAL] OK, so it'll take it's probably until Monday, huh?
[AGENT][NEUTRAL] Uh, yes, we'll put a rush on it, um, but I think it will probably be midweek.
[CUSTOMER][NEUTRAL] Yeah, we just have a couple people. It's not like very many people that we needed it for.
[AGENT][POSITIVE] Yeah, I totally understand um like I said we we submitted it today so you should be getting them shortly.
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][POSITIVE] Alrighty thank you bye bye.
[CUSTOMER][NEUTRAL] Bye bye.