AccountId: 011433970860
ContactId: 5ee37db1-0a15-4058-bde0-0e714c35f3e5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 161380 ms
Total Talk Time (AGENT): 53798 ms
Total Talk Time (CUSTOMER): 60171 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/5ee37db1-0a15-4058-bde0-0e714c35f3e5_20250306T19:56_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] When pole.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] When I started this call [PII] here.
[AGENT][POSITIVE] I'm gonna buy the number here.
[CUSTOMER][NEUTRAL] You was quierra I go act.
[AGENT][POSITIVE] OK, I apologize that I can a number of the policy sir.
[CUSTOMER][NEUTRAL] It erodosincuentaa quare.
[AGENT][NEUTRAL] OK can you put it telephone and casejama.
[CUSTOMER][NEUTRAL] Yeah Jose doste uno vent cinco cinco.
[AGENT][NEUTRAL] OK, moment please.
[AGENT][NEUTRAL] OK, porcea simianus.
[CUSTOMER][NEUTRAL] Ferreroinmino and te cuatro qua and and Santa Cruz way.
[CUSTOMER][NEUTRAL] Baby Floria Trereres.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, it's the polia la can laro and Marinco.
[CUSTOMER][NEUTRAL] You know serrati.
[AGENT][NEUTRAL] No, no, for Ativa.
[CUSTOMER][POSITIVE] OK great.
[CUSTOMER][NEUTRAL] Um, but la contempomora and salivo.
[AGENT][NEUTRAL] Of the act.
[CUSTOMER][NEUTRAL] Neal and merava primer seguro yasa acts ques or groups active.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Co
[AGENT][NEUTRAL] Corrected the apos nosemola vetiva detamente I'm gonnaqueseamos uh um I'm gonna gonna him being on document.
[CUSTOMER][NEGATIVE] He broke 1 to 7 modem.
[CUSTOMER][NEUTRAL] You can to say more and a deo.
[AGENT][NEUTRAL] Uh
[AGENT][NEGATIVE] Er ramb informacion and quantus informacional anti and laborales.
[CUSTOMER][NEUTRAL] OK, when was I that.
[AGENT][NEUTRAL] Then I apologize. I'm gonna go messing on my hand.
[CUSTOMER][NEUTRAL] No, that is the way.
[AGENT][NEGATIVE] No, no.