AccountId: 011433970860
ContactId: 5edddf13-9dfd-4636-a712-255b6fb5698a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 240529 ms
Total Talk Time (AGENT): 110079 ms
Total Talk Time (CUSTOMER): 62881 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/5edddf13-9dfd-4636-a712-255b6fb5698a_20250519T20:07_UTC.wav
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[AGENT][NEUTRAL] American public life. Ms [PII].
[CUSTOMER][NEUTRAL] Well I'm only coming number [PII].
[AGENT][NEUTRAL] Hello one of yes.
[CUSTOMER][POSITIVE] Uh yeah uh se here for you.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, that's how you think.
[AGENT][NEUTRAL] OK. Eal number the policy?
[CUSTOMER][NEUTRAL] And normal of the policy.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Cerrados in cuento.
[CUSTOMER][NEUTRAL] No, but if you send your.
[AGENT][NEUTRAL] [PII] immiento Porfa.
[CUSTOMER][NEUTRAL] Oh no this yet.
[AGENT][NEUTRAL] May ionic or electronic.
[CUSTOMER][NEUTRAL] The election yes [PII].
[AGENT][NEUTRAL] You'll call electronica.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, in medique tenaitacon on me.
[CUSTOMER][NEUTRAL] You to see you to sit on the on uh on el el biernes in the.
[CUSTOMER][NEUTRAL] The quainco.
[AGENT][NEUTRAL] For a Consultta on medical.
[CUSTOMER][NEUTRAL] So you're not
[AGENT][NEUTRAL] See la poliasuya no cure las consultas.
[AGENT][NEUTRAL] Lepo expilo que curelia no curelas consultas on me.
[CUSTOMER][NEUTRAL] No cure la consulta medical.
[AGENT][NEUTRAL] No. Mm mm.
[AGENT][NEUTRAL] Kere like speaker lore.
[CUSTOMER][NEUTRAL] Oh OK, can I see that.
[CUSTOMER][NEUTRAL] See how
[AGENT][NEUTRAL] Silano, so those beneficios, um, the in hospital Ceasar ingresadon hospitalistan hospital desiochorasho maslecubrasamil seciento sincuenta la resorano pale pagarde docile copagooseguro.
[AGENT][NEUTRAL] [PII] is the outpatient yes so ergencia on a clinica de orgencia unassi on the entreal mismodia on MRI CT scan theapia physica um laboratorios equipo mediest tele cure asatrecientozollareordia.
[AGENT][NEUTRAL] Um, sitcommon prosemiento laicina medio tile curassa los resintos poria pero las consultas no las cure.
[CUSTOMER][POSITIVE] Oh great.
[AGENT][NEUTRAL] Mhm. Sola manera quebatilisala la arjeteno sotro says porgen prosi siba um on a clinica degencia quela la oarjetala esse primario yesacommoso daria.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, tatataga.
[AGENT][NEUTRAL] SLA. Uh-huh.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] Tablada.
[AGENT][NEUTRAL] Laoarjetai.
[CUSTOMER][NEUTRAL] OK, may, may you take.
[AGENT][NEUTRAL] Siaaretosola resora mhm.
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK, muchisimase Monica.
[AGENT][NEUTRAL] She then another Algomas?
[CUSTOMER][NEGATIVE] No no noma gracia.
[AGENT][NEUTRAL] OK, graciouspima American Public Li Pamania bye.