AccountId: 011433970860
ContactId: 5ec200bb-1d96-4eb3-96a0-91d15184ecb5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13720 ms
Total Talk Time (AGENT): 4248 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/5ec200bb-1d96-4eb3-96a0-91d15184ecb5_20250613T15:50_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?