AccountId: 011433970860
ContactId: 5ea010c6-3269-4603-8e6d-ee3432a4416c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27459 ms
Total Talk Time (AGENT): 9049 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/5ea010c6-3269-4603-8e6d-ee3432a4416c_20250422T20:45_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I'm hanging up now.
[AGENT][POSITIVE] Thank you. Goodbye.