AccountId: 011433970860
ContactId: 5e91f309-4fc9-4d08-93ad-cbc59c41322b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29469 ms
Total Talk Time (AGENT): 9078 ms
Total Talk Time (CUSTOMER): 10390 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/21/5e91f309-4fc9-4d08-93ad-cbc59c41322b_20250521T12:43_UTC.wav
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[AGENT][POSITIVE] Thank you for contacting AT. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi, yes, good morning. My name is [PII]. I'm calling from the Midtown Women's Center to get benefits, um, and eligibility for a patient.
[AGENT][POSITIVE] Thank you for contacting ATL.
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Hello, hello hello.
[AGENT][NEUTRAL] Hello, thank you for contacting APL. My name is [PII]. How may I help you?