AccountId: 011433970860
ContactId: 5e7e6607-d2d3-41b8-a3b5-8654df4d4b82
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 70180 ms
Total Talk Time (AGENT): 23128 ms
Total Talk Time (CUSTOMER): 34042 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/5e7e6607-d2d3-41b8-a3b5-8654df4d4b82_20250317T20:33_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hey [PII], how are you? It's [PII].
[AGENT][POSITIVE] I'm good how are you?
[CUSTOMER][NEUTRAL] I'm good. Thank you for asking. [PII], um, I have been, uh, trying to get a hold of uh [PII].
[CUSTOMER][NEUTRAL] But been unsuccessful, uh, can you check and see if she's in through instant messaging or or the different avenues you guys have?
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] It looks like she might be here she's just away right now.
[CUSTOMER][NEUTRAL] OK, can you send her an an email an email or a message to, to have her contact me and I'll give you my number now as I'm driving.
[AGENT][NEUTRAL] Are
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah, um, hold on just a second.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, is it the [PII] number?
[CUSTOMER][NEUTRAL] Yeah, [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] Got you OK I just sent it, excuse me.
[CUSTOMER][POSITIVE] All right. Thank, thank you.
[AGENT][NEUTRAL] Yeah, of course.
[CUSTOMER][POSITIVE] All right. Thanks again. Bye bye.
[AGENT][NEUTRAL] Bye.