AccountId: 011433970860
ContactId: 5e7db499-fc31-4401-a549-0d15b26fe844
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 676150 ms
Total Talk Time (AGENT): 241996 ms
Total Talk Time (CUSTOMER): 263116 ms
Interruptions: 6
Overall Sentiment: AGENT=0.7, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/5e7db499-fc31-4401-a549-0d15b26fe844_20250206T21:25_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], it's [PII]. I've got um Ms. [PII] on the phone. She is with Group 17338.
[CUSTOMER][NEUTRAL] And she, the phone number she's calling from is a good call back number. She did verify the group and she's calling to pay invoices if there's any due.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, one second.
[CUSTOMER][NEUTRAL] She said she sent a check.
[AGENT][NEUTRAL] Alright, she doesn't have any, yeah, she doesn't have any open invoices, but I can still talk to her more.
[CUSTOMER][POSITIVE] OK. All right, thanks, [PII]. I appreciate it. You have a good day.
[AGENT][POSITIVE] Yeah, you too, thank you.
[CUSTOMER][POSITIVE] Mm bye bye. You're welcome.
[AGENT][NEUTRAL] Hi, this is [PII], um, with APL. Am I speaking with [PII]?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, yeah, I, uh, she, I understand that you were calling to um see if you had any, uh, open invoices that need to be paid. Is that correct?
[CUSTOMER][NEUTRAL] Yeah, so I had sent a check, but I, I, I don't know if it got to you.
[AGENT][NEUTRAL] Yeah, um, we, you actually are paid current, so you don't owe any, um, you, there aren't any, uh, outstanding invoices for you guys' account.
[CUSTOMER][NEUTRAL] So, um.
[CUSTOMER][NEUTRAL] When was the last time you received a check? Did you receive the 57057?
[AGENT][NEUTRAL] 57057.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] I'm
[CUSTOMER][NEUTRAL] If I'm looking at invoice um.
[CUSTOMER][NEUTRAL] Let's see.
[CUSTOMER][NEUTRAL] Invoice in 12625.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Um, invoice, I'm sorry, what was the invoice number?
[CUSTOMER][NEUTRAL] Sorry, invoice from 11-2025 invoice number 6376889.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] That one was paid?
[AGENT][NEUTRAL] Yeah, showing that one was uh paid we received we uh received it. Let me see.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We can have and then.
[AGENT][NEUTRAL] Processed on 130 2025. Yeah, we're showing 4 invoices we all uh received payment for at the same time. It looks like um September, November, January, and February.
[CUSTOMER][NEUTRAL] So, um, how much did you receive?
[CUSTOMER][NEUTRAL] At once.
[AGENT][NEUTRAL] Uh, 11918.
[AGENT][NEUTRAL] 76076.
[AGENT][NEUTRAL] Um, for all of those, but let me see how they were. Let me pull up the check.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] OK, maybe it was AC. OK, it looks like [PII] maybe sent it via ACH.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] We have [PII] page 76076 on a credit card on [PII].
[CUSTOMER][NEUTRAL] A virtual card?
[AGENT][NEUTRAL] Uh, I'm not sure how it we, I can just see it was a credit card.
[CUSTOMER][NEUTRAL] OK fine so can you send me confirmation for that to our email?
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, let's see, uh, I can send it to the [PII].
[CUSTOMER][NEUTRAL] Can you send it to [PII]?
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] At [PII].
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] varied
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Is
[CUSTOMER][NEUTRAL] Hey, what's going on?
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah, OK, I got it. Alright, um.
[CUSTOMER][NEUTRAL] So it's [PII].
[AGENT][POSITIVE] I will, uh, make sure that that gets out to you. Um, is there anything else I can help you with today, [PII]?
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Uh, no, so it's only then the current one due, right? The [PII]?
[AGENT][NEUTRAL] Is that you guys, there aren't any invoices due for the you're paid, uh, all the way through to February, so your next invoice won't be due until the March invoice which will be, uh, should be on the [PII].
[AGENT][NEUTRAL] Yeah, it'll be, that'll be available by the [PII] of this month.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Um, oh, interesting because, so the one, the invoice that ends in 9454?
[AGENT][NEUTRAL] Yeah, that's your February invoice.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] That was paid with the 760?
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh, so then which one, which one do I have not marked? I have that it paid for.
[CUSTOMER][NEUTRAL] One ending in 1842.
[CUSTOMER][NEUTRAL] I have a question.
[AGENT][NEUTRAL] Yeah, that's that that was one of them, the November invoice.
[CUSTOMER][NEUTRAL] That was that was also that's marked as paid, right?
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK then I had that the that the other amount paid for.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] 4372.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] 4372.
[CUSTOMER][NEUTRAL] 68
[CUSTOMER][NEUTRAL] I think.
[AGENT][NEUTRAL] We received that was your December invoice and I'm trying we received payment for that on [PII] and that would have been let me see the method of payment for that.
[CUSTOMER][NEUTRAL] But we should do we should do the if I'm just making sure.
[CUSTOMER][NEUTRAL] Yeah, OK.
[AGENT][NEUTRAL] OK
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] Sorry, hold on.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, the bill, the bill.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] So I.
[CUSTOMER][NEUTRAL] Uh OK.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Yeah, I'm showing, uh, no sorry, December would have been a, a different set, so December we received 1 on [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] 3
[CUSTOMER][NEUTRAL] How about how about.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Do you know the payment method? 11:28?
[CUSTOMER][NEUTRAL] We
[CUSTOMER][NEUTRAL] Then 28.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, hold on.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I think I see it.
[CUSTOMER][POSITIVE] Thank
[AGENT][NEUTRAL] Um 28.
[CUSTOMER][NEUTRAL] I think I see it.
[AGENT][NEUTRAL] You see the payment method on your end?
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So the checks that were paid by [PII] on [PII], it was, so the total was 760, uh what was it? 76076, and that included September invoice.
[CUSTOMER][NEUTRAL] So it was uh.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] I see a $5000 draw.
[AGENT][NEUTRAL] Which would have been 636-6818 November invoice, which would have been 6371842.
[CUSTOMER][NEUTRAL] So that's why, that's why the payment because you said it wasn't closed.
[AGENT][NEUTRAL] January invoice which would have been 63768889 and February invoice which would have been 6379454.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Right, so the 11:28 invoice um paid for.
[AGENT][NEUTRAL] December.
[CUSTOMER][NEUTRAL] Which was um I'm just opening it up.
[AGENT][NEUTRAL] 637-437-2.
[CUSTOMER][NEUTRAL] Right
[CUSTOMER][NEUTRAL] Right, OK, right, with the, with the, OK, 743-72 got it, OK.
[AGENT][NEUTRAL] And then on October that one was paid on [PII] and that invoice would have been 6369328.
[CUSTOMER][NEUTRAL] Right, OK, so I see why I'm, I, I, I found it. I see, I see why I thought I had one open.
[AGENT][NEUTRAL] So all makes sense now.
[CUSTOMER][NEUTRAL] I I
[CUSTOMER][POSITIVE] Yes it does thank you.
[AGENT][NEUTRAL] OK
[AGENT][POSITIVE] You're good. Is there anything else I can help you with, [PII]?
[CUSTOMER][NEUTRAL] Uh, no, that's it.
[AGENT][POSITIVE] All right, well, it's a pleasure assisting you and if you think of anything else, uh feel free to give us a call back or you can reach out to us by email as well, OK?
[CUSTOMER][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][POSITIVE] Thank you.
[AGENT][POSITIVE] No problem have a great day.
[CUSTOMER][NEUTRAL] You too bye.