AccountId: 011433970860
ContactId: 5e6efeef-c538-4ced-b6c6-d530b3c6a4f1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28979 ms
Total Talk Time (AGENT): 9746 ms
Total Talk Time (CUSTOMER): 13862 ms
Interruptions: 0
Overall Sentiment: AGENT=3.3, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/5e6efeef-c538-4ced-b6c6-d530b3c6a4f1_20250417T14:04_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, [PII]. My name is [PII] calling from the doctor's office.
[AGENT][POSITIVE] OK. How can I help you today?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Yeah, I just wanted to know the timely filing you to submit the claim.
[AGENT][NEUTRAL] Um, we do not have any timely filing limit.
[CUSTOMER][NEUTRAL] Mhm. Yeah, that's OK. Thank you, sir. Is it call reference number?
[AGENT][NEUTRAL] Uh it's just my name and today's date.
[CUSTOMER][POSITIVE] Yeah, I got it. Thank you so much. Have a great day one.
[AGENT][POSITIVE] Thank you.