AccountId: 011433970860
ContactId: 5e49a9da-7de3-44c8-b1b2-ec483cf91684
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11850 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 10679 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/5e49a9da-7de3-44c8-b1b2-ec483cf91684_20250320T21:30_UTC.wav
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[CUSTOMER][NEUTRAL] I haven't looked I'm doing this right now. I'm, I'm trying to.
[CUSTOMER][NEUTRAL] Fix my mom's account. Which one is that the unique story.