AccountId: 011433970860
ContactId: 5e338f24-de0d-4b60-9f74-d7de8da2ee75
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5179 ms
Total Talk Time (AGENT): 3189 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/5e338f24-de0d-4b60-9f74-d7de8da2ee75_20250204T19:31_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?