AccountId: 011433970860
ContactId: 5e1fd96e-f7b3-49ca-9606-64710bd14120
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20920 ms
Total Talk Time (AGENT): 6001 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/5e1fd96e-f7b3-49ca-9606-64710bd14120_20250417T21:45_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, can you hear me?