AccountId: 011433970860
ContactId: 5dbf2f24-2562-4c6c-b35c-c22965f0feb3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25420 ms
Total Talk Time (AGENT): 3871 ms
Total Talk Time (CUSTOMER): 20360 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/07/5dbf2f24-2562-4c6c-b35c-c22965f0feb3_20250107T13:34_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Good morning [PII] my name is [PII] um I am in um.
[CUSTOMER][NEUTRAL] I am with South Miami Hospital and one of our patients presented the APL card and I'm just here to verify their eligibility.