AccountId: 011433970860
ContactId: 5dbe3858-4373-4dc8-a8d1-d6d5d7b756fe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 602650 ms
Total Talk Time (AGENT): 330015 ms
Total Talk Time (CUSTOMER): 266698 ms
Interruptions: 3
Overall Sentiment: AGENT=0.5, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/5dbe3858-4373-4dc8-a8d1-d6d5d7b756fe_20250410T12:17_UTC.wav
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[AGENT][NEUTRAL] We wanted the uh.
[CUSTOMER][NEUTRAL] Bueno dia minombre sixta Gonza Rubio er conquelo pero.
[AGENT][NEUTRAL] I mean.
[CUSTOMER][NEGATIVE] OK, yoto graciagua marble mirato era consulta conunder matologo miser promiento erysia metano brandunco payment mandelaarta dusted lo quecuente medicine quenolocurre to quiros porqueraonso tengo mildolarediario and no metapenya portion.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Get as, yes.
[CUSTOMER][NEUTRAL] Coono er pere momentito seria er el numero degrupo or el numero de embrecia.
[AGENT][NEUTRAL] The commo outpatient cert number or in hospital sir no.
[CUSTOMER][NEUTRAL] Coreto er correto semimoeriacase.
[AGENT][NEUTRAL] Well
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Cassiete te cuatro Ochocinco Mellete.
[AGENT][NEUTRAL] P.
[CUSTOMER][POSITIVE] Gracias Muya maleotto.
[AGENT][NEUTRAL] OK, Sera Gonzalez verso.
[CUSTOMER][NEUTRAL] Lao.
[CUSTOMER][NEUTRAL] Febre seria Febrero trese cinco iminumero is el [PII].
[AGENT][NEUTRAL] sales.
[CUSTOMER][NEUTRAL] [PII] Sientola [PII].
[AGENT][NEUTRAL] Which you sits or the cir el correo electronico and sociodo estapolisa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect. [PII] serio.
[CUSTOMER][NEUTRAL] She seniors.
[CUSTOMER][NEUTRAL] Uh, OK, teno tengo la el coro er mee go tee tre trenta you know del domil benti cinco or elia del prose demiento fuel doca torce del domil benicinco queo yeah.
[AGENT][NEUTRAL] Look at those, OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Now we have a reset to get the names for this the.
[AGENT][NEUTRAL] [PII] is the feature.
[CUSTOMER][NEGATIVE] Uh indiosmidios.
[CUSTOMER][NEUTRAL] Quereveria you areer porque er unetamente you know quiero pagare to no devo pagareo porqueo tenservisio quere pagando er in el el mimo medio meandiciendo que no quenoloub bring a mass la mimogente mea texto hide [PII] the photographia de la mimaartasuyas inadda no es tengo que facilitarles to nose.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. Um.
[AGENT][NEUTRAL] Apele not in particular.
[AGENT][NEUTRAL] Uh los medioses this position uses uh sentoseguro invios rela.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Conesto um
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] He this one this way we said it was he was.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] He used from Marunou I used to be circa no.
[CUSTOMER][NEUTRAL] OK, does, yes.
[CUSTOMER][NEGATIVE] No, sciamente el texto cacado de resivira ora uh amitlefo no er eso queno er lorico queuso no cure la er no ubre jamel seguro felonicoque pusiero unatal [PII] the the viller dermatology expert mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] regist.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Oh my
[AGENT][NEUTRAL] Previse.
[AGENT][NEUTRAL] The comic reservile Josa queliacutamento leo de la via secure.
[CUSTOMER][NEUTRAL] No one solicitado.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See. OK.
[CUSTOMER][NEGATIVE] No, no, no, no.
[CUSTOMER][NEUTRAL] Uh-huh, no, no, it's so yoloage directament.
[AGENT][NEUTRAL] Perfect untoses see a solamente er um see doctor proseamino and avio Cloubrelopodrearirapele bajo beneficio de mis um no I mean sinetica sosos numero uno is a.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Li.
[AGENT][NEUTRAL] The less you said of local nootrosojas er yamaorus.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] 7.
[AGENT][NEUTRAL] um no no history.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] In respect to our pore.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Um, all those er class uh poos and it's a causa.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] List list, mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yolo tengo conmigo Jooten will be like mimi manos mhm.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect diagnostic prosemiento.
[AGENT][NEUTRAL] Elmo el el el stratamitos doctor [PII] diagnostic o.
[CUSTOMER][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] He was.
[CUSTOMER][POSITIVE] Mhm. OK, perfect.
[AGENT][NEUTRAL] Necessitamos likeslica the beneficios. The soseguro principal corresponda Iocias dea desavia.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Mhm. OK, perfect. I inroma.
[AGENT][NEUTRAL] When I so perfect facts resent.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, Arame puede that el lumero de facts or erosa el lumero de cuenta seria meterme in el mimo seguo it uh osa mpo imel nose.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] The menelcorreoeller.
[CUSTOMER][NEUTRAL] Uh-huh. Demon.
[AGENT][NEUTRAL] Siti.
[CUSTOMER][NEUTRAL] I wait to see.
[CUSTOMER][NEUTRAL] See gobedo lebe punto and public punto that con.
[AGENT][POSITIVE] Correct, I see.
[CUSTOMER][NEUTRAL] No, upper case a link.
[AGENT][NEUTRAL] See a link cuenta you said.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I mean a number of facts is in.
[CUSTOMER][POSITIVE] Listo perfecto.
[CUSTOMER][NEUTRAL] In Lajeta.
[AGENT][NEUTRAL] Also know, look.
[CUSTOMER][NEUTRAL] But I say syn uh huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK, that'd be perfect.
[AGENT][NEUTRAL] PO box.
[CUSTOMER][NEUTRAL] OK, and
[CUSTOMER][NEUTRAL] OK oto muchisima gracia porsa you the boy insistentose conel mimo medico porgemereuna via masencia er paraqueo mimoresuebanian ultimocas and to jogo to processocutemetadiendolo unico que no quero quemevayaarmirediooralgo queen relia meparse loo.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] For the noos and contra uses no stand for sadostomare segunia mandalamo but I so I use a las the the CD located.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh carambasequequia loa loan intentao.
[AGENT][POSITIVE] To yes sir no sir correct.
[CUSTOMER][NEUTRAL] Uh, OK, 10 to tetoda manera you inC today yen ultimolo casoho viamente prosedocomte medico.
[AGENT][POSITIVE] OK, perfect. [PII].
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] [PII] mucha gracia porpo quetengamu bonitodia.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] OK bye.
[CUSTOMER][NEUTRAL] OK, bye.