AccountId: 011433970860
ContactId: 5da72b36-b48f-4518-800f-06bdac22d91e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 170699 ms
Total Talk Time (AGENT): 80828 ms
Total Talk Time (CUSTOMER): 47307 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/5da72b36-b48f-4518-800f-06bdac22d91e_20250225T15:25_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Auto dias noble Martata.
[AGENT][NEUTRAL] Mom.
[CUSTOMER][POSITIVE] Good he will if you just put forward.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] uno encuente says novea deocho ML leocho.
[AGENT][NEUTRAL] the continule alco puelaa casu est is connected.
[CUSTOMER][NEUTRAL] Creo Cinco doste cinco sincuente cinco in cinco 10 154.
[AGENT][NEUTRAL] Mm let me check it.
[AGENT][POSITIVE] Perfect. Martaporior for uh verifica and number completeto la fechaso de la se question.
[CUSTOMER][NEUTRAL] See Austo in this in in Tao Joseph Alcala.
[AGENT][NEUTRAL] Mm check just for confirmation information.
[AGENT][NEUTRAL] You want and the other always say para beneficios correct.
[CUSTOMER][NEUTRAL] See mhm.
[AGENT][NEUTRAL] OK, metemo questapoliativa el primero delis.
[CUSTOMER][NEUTRAL] You know I don't know a police.
[AGENT][NEUTRAL] Also a verific permit the name.
[CUSTOMER][NEUTRAL] Porqueseciente.
[CUSTOMER][NEUTRAL] It's informacion.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] Mao politevigente permit a microphone.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, but the covertueldos mean this is gonna be the the the quarters is me.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] trying to put a lot of storage.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] OK, this terminolatura and Julio.
[AGENT][NEUTRAL] Julie correct.
[CUSTOMER][POSITIVE] Ok perfect not no no problem.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Erato auto muchisimagram.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Got you.