AccountId: 011433970860
ContactId: 5d9f2935-bb8d-40bf-a2e8-3f365cf0234c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 156550 ms
Total Talk Time (AGENT): 88935 ms
Total Talk Time (CUSTOMER): 60694 ms
Interruptions: 1
Overall Sentiment: AGENT=1, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/5d9f2935-bb8d-40bf-a2e8-3f365cf0234c_20250124T16:58_UTC.wav
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[AGENT][NEUTRAL] In one of the years [PII].
[CUSTOMER][POSITIVE] Olo Dia gracias uh [PII] he will benefit just for far.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Cerrodos 3 cinco cinco.
[CUSTOMER][NEGATIVE] Ninco.
[CUSTOMER][NEUTRAL] 0
[CUSTOMER][POSITIVE] M A L A O.
[AGENT][NEUTRAL] Check numbers.
[CUSTOMER][NEUTRAL] Martha.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Marta telephone is to connect.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] [PII] Cincoat.
[AGENT][NEUTRAL] Nothing muchas permit and so on.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, 50 perfi can number completely la la.
[CUSTOMER][NEUTRAL] Saint Gustaarocha Febredodo de loes.
[AGENT][NEUTRAL] Mhm
[AGENT][POSITIVE] Just gracias eel is beneficiolia correct.
[CUSTOMER][NEUTRAL] See mhm.
[AGENT][POSITIVE] Perfect. So second desk la polisa.
[AGENT][NEUTRAL] And the beneficioquesto soloes unaca the cover it's as a disclaimer quilalia.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Um, is the effective part [PII] is.
[CUSTOMER][NEUTRAL] 76,870.
[AGENT][NEUTRAL] Ego benefits in particular cirquestapolia or solo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So the office visit.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] COP visit.
[AGENT][NEUTRAL] Of this.
[AGENT][NEUTRAL] OK, El Copao de la visa or trada or proseiminos.
[CUSTOMER][NEUTRAL] 81
[CUSTOMER][NEUTRAL] Celcopago is citygo de improimmeos in office.
[AGENT][POSITIVE] OK, perfect. Alisacure beneficial. The outpatient has to maximum a million dollars per year.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No cure copagolavicitas in embargo ellos presemientosmientos in officeicinassis and cubiertos.
[CUSTOMER][NEUTRAL] Uh cuantoma.
[AGENT][NEUTRAL] Ms.
[CUSTOMER][POSITIVE] Mill dollars OK perfect. That's the maximum OK.
[AGENT][NEUTRAL] See, as.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] 40 sign office. OK, OK, muchisima gracias.
[AGENT][NEUTRAL] I'll go on the other one.
[CUSTOMER][NEUTRAL] Era.
[AGENT][POSITIVE] It's very excellent.
[CUSTOMER][NEUTRAL] Right when I get back.