AccountId: 011433970860
ContactId: 5d82ba04-3182-474e-94e6-e85fef4debe2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20500 ms
Total Talk Time (AGENT): 5480 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/27/5d82ba04-3182-474e-94e6-e85fef4debe2_20250127T21:09_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?