AccountId: 011433970860
ContactId: 5d72295e-6ebe-4bcb-a06e-46200a0ec3da
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 62939 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 7939 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/5d72295e-6ebe-4bcb-a06e-46200a0ec3da_20250624T18:13_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] You can hear me I cannot hear you.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?