AccountId: 011433970860
ContactId: 5d5dff35-6f9a-4668-8bc9-4fb972eba81c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22190 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 850 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/5d5dff35-6f9a-4668-8bc9-4fb972eba81c_20250304T17:19_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.