AccountId: 011433970860
ContactId: 5d41285c-d83e-4afa-8ea5-f5cdfe3f535b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 64750 ms
Total Talk Time (AGENT): 7500 ms
Total Talk Time (CUSTOMER): 23111 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/5d41285c-d83e-4afa-8ea5-f5cdfe3f535b_20250414T19:06_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, yes, ma'am. Um, I was trying to find, um, I have this insurance, but I don't know who to go to the doctor that I know Aspen Dental don't, doesn't take this insurance, and I was trying to find like, could you give me a, a, a printout of anything or who takes this insurance?
[AGENT][NEUTRAL] Needing to find a dental provider, yes, so that that is.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.