AccountId: 011433970860
ContactId: 5ce66cd1-a44c-4716-a4a5-a2c1036107e5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 578520 ms
Total Talk Time (AGENT): 234116 ms
Total Talk Time (CUSTOMER): 215237 ms
Interruptions: 3
Overall Sentiment: AGENT=0, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/06/5ce66cd1-a44c-4716-a4a5-a2c1036107e5_20250606T15:53_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] We're gonna, we're gonna be as a separate I'm gonna conto.
[CUSTOMER][NEUTRAL] And see when.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][POSITIVE] Uh yes it does.
[AGENT][NEUTRAL] OK, and you know.
[CUSTOMER][NEGATIVE] Eerodos reincosero [PII].
[AGENT][NEUTRAL] From.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] That's a man.
[AGENT][NEUTRAL] The telephone is on you.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Yes my sin.
[AGENT][NEUTRAL] tea.
[AGENT][NEUTRAL] democracy verreo electronica socio po.
[CUSTOMER][NEUTRAL] Uh, [PII] says the uh in the cuatro [PII].
[AGENT][NEUTRAL] Which is press and una unitia.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Louisa's American Public Life.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Jota Pacific you look at to now they are er there uh yeah it's you know.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] And because I'm.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] A basoulogo postal mejoque dostres do do quad was that.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] OK, I was I was caring and sarai participbalarede carrington.
[AGENT][NEUTRAL] Akivarios numinos proportion in contact to conestas clinicas paraque a proportionalo services and tales sine embargo and casacute uh minguna las clinicaser.
[AGENT][NEUTRAL] The tomaresegurotepodria revilo cervicios and tales recommended logo peda quele and unbi detayado calling foracionervicio residiosusten no and visa informacion just for facts uh or correore.
[AGENT][NEUTRAL] It bien over uinanaci and linea you said rebso the susgaobaquelapoli specific kiore.
[CUSTOMER][NEUTRAL] OK, OK, to say I think I'm a little.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The primero queso cro cuatro dostreres er er seriete.
[CUSTOMER][NEUTRAL] 330006.
[AGENT][NEUTRAL] The main thing goochocercuatro tres unoue cinco says secinco.
[CUSTOMER][NEUTRAL] Single say or not single.
[AGENT][NEUTRAL] Cinco says, say Cinco.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] numer proportion.
[AGENT][NEUTRAL] No, it's just on those hospital. Let me my clinic.
[CUSTOMER][NEUTRAL] Not like
[AGENT][NEUTRAL] In the.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And and and.
[AGENT][NEUTRAL] Do you hear me?
[CUSTOMER][NEUTRAL] And apelepele.
[AGENT][NEUTRAL] El Nola.
[CUSTOMER][NEUTRAL] In el Seguro.
[AGENT][NEUTRAL] Elseguro is unseguroquele proportionapelei participa bala rede.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] When I say this to you.
[CUSTOMER][NEGATIVE] er er er repletascamo unseguro.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] etc.
[CUSTOMER][NEUTRAL] Is lo la polio.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh,
[AGENT][NEUTRAL] And the cao caballero desa fortunamente pasado and el codigo postalque que esola toss me a reomentlara.
[CUSTOMER][POSITIVE] No problem. Please bring them my address and you bring them we bring them my address.
[AGENT][NEUTRAL] So it's a.
[AGENT][NEUTRAL] Senor notengo numero que que quielma condigo postal questress cuatro.
[CUSTOMER][NEUTRAL] No, but
[AGENT][NEUTRAL] Senor, the loss los unicos numerals the telephone par and so esoskele.
[CUSTOMER][NEUTRAL] You in the
[AGENT][NEUTRAL] So quetermini [PII] de a forme is does do company as well is that those clinics here in muchisimo medios.
[CUSTOMER][NEUTRAL] In
[AGENT][NEUTRAL] Quetravajanai reo solamente esos do losing bassado and this corrigo postalen la distancia queen cordigoposal.
[CUSTOMER][POSITIVE] And that's a good baso so no no poos.
[AGENT][NEUTRAL] I senor e for quepodemelamoes gender reciviloervios and tales.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] Ilous prove and um bill callingformacion de laservicivisos manage informacion paragasa boo basa novela poula.
[CUSTOMER][NEUTRAL] Osa para and tender emoquea la clinica er the poque you know que osa que you know travajo dental ole mandala fatura quenoagan fatura and the travajo.
[AGENT][NEUTRAL] Glasses.
[CUSTOMER][NEUTRAL] In a form.
[AGENT][NEUTRAL] Helado traves travajola travajo laser a necessita sever document crito de saberque dese and conti conturata.
[CUSTOMER][NEUTRAL] Laturarara contumaso in me to say to say medique.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] In the end caballero.
[CUSTOMER][NEUTRAL] Well that