AccountId: 011433970860
ContactId: 5cb378e0-869c-40f0-9f09-af19f065a9e2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 287040 ms
Total Talk Time (AGENT): 104726 ms
Total Talk Time (CUSTOMER): 115617 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/5cb378e0-869c-40f0-9f09-af19f065a9e2_20250623T14:11_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Uh, one of the.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] I'm.
[CUSTOMER][NEUTRAL] You know they didn't get set up or.
[CUSTOMER][NEUTRAL] But I really I don't have.
[CUSTOMER][NEUTRAL] I forget.
[CUSTOMER][NEGATIVE] Uh it's a boo.
[CUSTOMER][NEUTRAL] Yes, how is
[CUSTOMER][NEUTRAL] Yeah, OK.
[CUSTOMER][NEUTRAL] And they'll say it's a I don't know.
[AGENT][NEUTRAL] OK, pole.
[CUSTOMER][NEUTRAL] That rolls in you or can you hit here or what?
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] What is the number?
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] So roman.
[CUSTOMER][NEUTRAL] I you know I sent to you.
[CUSTOMER][NEUTRAL] Yeah it was.
[AGENT][NEUTRAL] Wells on your Roman.
[CUSTOMER][POSITIVE] I like you.
[CUSTOMER][NEUTRAL] The, the, the subway.
[CUSTOMER][NEUTRAL] A he's going.
[AGENT][NEUTRAL] so your romance electronic socila cuenta.
[CUSTOMER][NEUTRAL] you.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] The nightclubs in your per month.
[CUSTOMER][NEUTRAL] You hear me?
[AGENT][NEUTRAL] Elmos is like.
[CUSTOMER][NEUTRAL] Like
[CUSTOMER][NEUTRAL] I didn't have like
[AGENT][NEUTRAL] See, right.
[CUSTOMER][NEUTRAL] Well, uh, [PII] that deal.
[CUSTOMER][NEUTRAL] I
[AGENT][POSITIVE] Perfect. Well, uh, Romans and effects and bioacdo unitar is ellos calling for de los servisiosivios it ambien legs.
[CUSTOMER][NEUTRAL] I'm.
[AGENT][NEUTRAL] In.
[CUSTOMER][NEUTRAL] Uh, if I'm.
[AGENT][NEUTRAL] Lolope have the the trea senor Roman numer uno lope er decorreore PO box persona ta.
[AGENT][NEUTRAL] The facts.
[AGENT][NEUTRAL] Is used retrosit lineamente la retro.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] but a corre electronic.
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Bye bye, [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] Uh, no Roman is a pajina rea una line the document.
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] OK, OK, got you.
[AGENT][NEUTRAL] All there was a number of the facts correo regular quel PO box pain sinuente.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] C.
[CUSTOMER][NEUTRAL] Hi, yeah.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] How are you?
[AGENT][NEUTRAL] Closs.
[CUSTOMER][NEUTRAL] Uh, the.
[AGENT][NEUTRAL] Correct, unave is a revisada clamoseva processor de cuertololapo police ab.
[CUSTOMER][NEUTRAL] OK gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Got you.
[CUSTOMER][POSITIVE] OK, good.