AccountId: 011433970860
ContactId: 5c97d660-13bf-4ac3-9d34-3c16ad3b5b0d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 188529 ms
Total Talk Time (AGENT): 82205 ms
Total Talk Time (CUSTOMER): 86759 ms
Interruptions: 1
Overall Sentiment: AGENT=1.4, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/5c97d660-13bf-4ac3-9d34-3c16ad3b5b0d_20250326T20:43_UTC.wav
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[AGENT][POSITIVE] We want to start this gracias [PII].
[CUSTOMER][NEUTRAL] See Bachades.
[CUSTOMER][POSITIVE] Minobre carrelia estoyama and the porquenesses idoabverpacientego activvote heel beneficio.
[AGENT][NEUTRAL] Conon classicares de la la polia.
[CUSTOMER][NEUTRAL] I mm ero Uno say Cinco.
[CUSTOMER][NEUTRAL] No I think or no uno.
[AGENT][NEUTRAL] So it'll almost say single.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] I don't say cinco uve cinco nueve uno.
[AGENT][NEUTRAL] Glasses he calluma the teleno said.
[CUSTOMER][NEUTRAL] Precinco Ochoventi uno Ochocinco Ochocinco.
[AGENT][POSITIVE] Thank you and gracias acuamelpaciente.
[CUSTOMER][NEUTRAL] OK mhm.
[CUSTOMER][NEUTRAL] And [PII] Beverly Medina.
[AGENT][NEUTRAL] Lanao.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] OK, thank you. I job ellehead la polio like diva.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Peso primerdia de nero dos mil diasinueve es unapolisa secondaria.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Again what are you out there.
[CUSTOMER][NEUTRAL] So he
[CUSTOMER][NEUTRAL] See el cuanto erin cuantodo tien the benefici milaoboa.
[AGENT][NEUTRAL] But can people they beneficial?
[CUSTOMER][NEUTRAL] You
[CUSTOMER][POSITIVE] Come on, out the park on see you later.
[AGENT][NEUTRAL] I don't know consulter or?
[CUSTOMER][NEUTRAL] Kelecua and.
[CUSTOMER][NEUTRAL] And he para centro de nalaban Raohei.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Not for hospital.
[AGENT][NEUTRAL] OK. It's on a um MRI facility or diagnostic center?
[CUSTOMER][NEUTRAL] In diagnostic center.
[AGENT][NEUTRAL] OK, OK, gracias. [PII] on outpatient beneficial as the novecientologistsest the beneficials is poor el annual.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Itamienes una verificacion del beneficio noesuna verificacion del pago.
[CUSTOMER][NEUTRAL] OK, see in the end.
[AGENT][POSITIVE] Hi thank you for you that thing.
[CUSTOMER][NEUTRAL] Oh OK.
[CUSTOMER][POSITIVE] No, yeah, seria dodo muchisima gracia see hey [PII].
[AGENT][POSITIVE] Thank
[AGENT][NEUTRAL] On laser gracias gracispar apile quepas and bus started.
[CUSTOMER][NEUTRAL] Item bye.
[AGENT][NEUTRAL] Yes, bye.
[CUSTOMER][NEUTRAL] Bye.