AccountId: 011433970860
ContactId: 5c91b8d7-8ee5-47b6-974e-1990a77a20fd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3799 ms
Total Talk Time (AGENT): 3119 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/21/5c91b8d7-8ee5-47b6-974e-1990a77a20fd_20250121T17:10_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?