AccountId: 011433970860
ContactId: 5c524b0b-8729-4bbd-adfb-d5077611446c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28860 ms
Total Talk Time (AGENT): 6911 ms
Total Talk Time (CUSTOMER): 9230 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/5c524b0b-8729-4bbd-adfb-d5077611446c_20250523T14:15_UTC.wav
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[AGENT][NEUTRAL] We're one of the years.
[CUSTOMER][NEUTRAL] We were only meet [PII].
[AGENT][NEUTRAL] We
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] One of the years.
[CUSTOMER][NEUTRAL] Hello hello.
[CUSTOMER][NEUTRAL] So what about you?
[AGENT][NEUTRAL] Mosquito.
[CUSTOMER][NEUTRAL] Cilla cola.