AccountId: 011433970860
ContactId: 5c34da98-4283-438f-aa3e-56c0eb5fa642
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10039 ms
Total Talk Time (AGENT): 4957 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/5c34da98-4283-438f-aa3e-56c0eb5fa642_20250404T13:17_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning thank you for calling APL this is
[AGENT][NEUTRAL] [PII], how can I help you?