AccountId: 011433970860
ContactId: 5c221c2a-5cfd-48db-a855-c1760ee408f0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9829 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 689 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/5c221c2a-5cfd-48db-a855-c1760ee408f0_20250407T16:40_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.