AccountId: 011433970860
ContactId: 5bd58fe6-3782-443c-b552-41d629c66e2e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34029 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 13640 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/5bd58fe6-3782-443c-b552-41d629c66e2e_20250131T23:54_UTC.wav
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[CUSTOMER][NEUTRAL] This is a cancer policy, but just let him know that he's no longer here.
[CUSTOMER][NEUTRAL] Please.
[CUSTOMER][NEUTRAL] I just probably in between the hours.
[CUSTOMER][NEUTRAL] That.