AccountId: 011433970860
ContactId: 5bcffbdc-238a-4838-8b0f-2ad6321f0327
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 200919 ms
Total Talk Time (AGENT): 63245 ms
Total Talk Time (CUSTOMER): 111547 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/5bcffbdc-238a-4838-8b0f-2ad6321f0327_20250328T18:31_UTC.wav
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[AGENT][NEUTRAL] Maisyamad American Public Life, Myres [PII].
[CUSTOMER][NEUTRAL] Uh, where I started the [PII].
[AGENT][NEUTRAL] When is that?
[CUSTOMER][NEUTRAL] You you to [PII].
[AGENT][NEUTRAL] OK, you're not bother you.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] What is the number of the police, sir.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] a group a group number.
[AGENT][NEUTRAL] OK, no, no numerals deco.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] no.
[AGENT][NEUTRAL] CS.
[CUSTOMER][NEUTRAL] E.
[CUSTOMER][NEUTRAL] I see 0.
[CUSTOMER][NEUTRAL] DSC says.
[CUSTOMER][NEUTRAL] Oh see see the face.
[CUSTOMER][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Gracias is so simianoor.
[CUSTOMER][NEUTRAL] It novireno the sin when I see it.
[AGENT][NEUTRAL] It's the number I tell you.
[CUSTOMER][NEUTRAL] [PII] resinco Cinco says.
[AGENT][NEUTRAL] Gracias you may the joke querevia esos beneficios.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Gettimiento.
[CUSTOMER][NEUTRAL] Ebuero amimiel rea you know a a luneste desta semana una endoopia.
[CUSTOMER][NEUTRAL] Yaa el dia era el [PII].
[CUSTOMER][NEUTRAL] The the Marso yeah er.
[AGENT][NEUTRAL] OK, so
[CUSTOMER][NEUTRAL] I it's la locosa.
[AGENT][NEUTRAL] OK, so no pogan anti salos beneficios as a resciosa reclamo pero la polisasuya beneficio the outpatient curassa mil quinientoollareorano etienneto desponi paraleosopia la colonoscopia.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] I show no slavia.
[AGENT][NEGATIVE] No to aviaquemoel segurose Mario.
[CUSTOMER][NEUTRAL] Maquiencoseciento pesoihonolo tengoo united me and sayentolo teno at the moment.
[AGENT][NEUTRAL] Stiloquemar.
[CUSTOMER][NEUTRAL] Perontoseso mimiento.
[AGENT][NEUTRAL] Uh-huh. dear either essemimo numero steed the outpatient paraqueos nosyammen either beneficios asinole cobrano escientoso lares.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][POSITIVE] Isa, OK, see, it's queriabest show tenia making it OK me majinawa quenoloa perbueno a primero aeggutavi and [PII] bueno mucha gracias.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] Yeah, no, that's yeah, I got, um.
[CUSTOMER][POSITIVE] Felita gracias.
[AGENT][NEUTRAL] That one, bye bye.
[CUSTOMER][NEUTRAL] E Y