AccountId: 011433970860
ContactId: 5b93995d-27e5-45e2-aa62-b19515e21d03
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 225119 ms
Total Talk Time (AGENT): 104644 ms
Total Talk Time (CUSTOMER): 141430 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/5b93995d-27e5-45e2-aa62-b19515e21d03_20241230T21:42_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey [PII], hi, this is [PII].
[AGENT][NEUTRAL] Hey [PII].
[CUSTOMER][NEUTRAL] Hey [PII], I have a group that just decided to move forward with me, um, and I, I'm just getting everything tied together, um, I'd like to see if you could send me something in writing like a little proposal for this group. It's very simple. It's 7 people they're all coming on the plan. It'll be 100% participation, 7 out of 7, and uh I think you may have something on them. The group is called Ecocina EU.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] C U C I N A Ecoina, they are a distributor of kitchen cabinets. They don't make anything, they just distribute kitchen cabinets.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] And they're based in uh like [PII].
[AGENT][NEUTRAL] Let's see if I can locate them.
[CUSTOMER][NEUTRAL] So they were interested and they're gonna either go with the 2000, 2000, 2000 and 2000 out medlink whatever it is now medli 9 is it?
[AGENT][NEUTRAL] Mhm. OK, yeah.
[CUSTOMER][NEUTRAL] Yeah, or the 3000 in 3000 out, so I was looking for something in writing, you know, proposal or something, uh, that I can show the owners for, uh, with the pricing for the 22 or the 3 and the 33 for this group Ecocina. I'm doing my enrollment meeting there on Thursday morning at [PII]
[AGENT][NEUTRAL] OK. And you're saying that you already sent something over requesting that?
[CUSTOMER][NEUTRAL] You know I can't swear to it because I'm not in the office today. If you don't see it then yeah.
[AGENT][NEUTRAL] I'm looking.
[AGENT][NEUTRAL] I'm working.
[AGENT][NEUTRAL] Yeah, I don't have it. Hang on, double check. wait, wait, wait, let me go down. It's E U C U. Hang on a second.
[CUSTOMER][NEUTRAL] Yeah, it's a weird name.
[AGENT][NEUTRAL] Yeah, I just wanna make sure that we maybe built a folder and have something on it and didn't go forward or whatever. So no, I don't see that we have anything for that. So if you can shoot an email over to us and yeah, we can get a lot to get it and then get that, then we can send you a proposal for, for what you're asking.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, you can you take it over the phone or you need me to go email it to you?
[AGENT][NEUTRAL] You don't have to email it. I wish I could take it over the phone, but we can't. We have to have something in writing documenting that paper trail.
[CUSTOMER][NEUTRAL] Alright, so let me, I'm [PII], give me, I'm gonna walk to the car. I have my, uh, my iPad, so I'm just gonna walk to my car and all you need to, what do you need me to put on there? Ecocina, um.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, just put on there then all the information that you need for the proposal so that we can get that. OK, OK.
[CUSTOMER][NEUTRAL] OK, hold on one quick second. I'm gonna have to get another call. I'll be right there.
[CUSTOMER][NEUTRAL] Alright, I'll see you in sec. OK, now I just, I have my iPad so I can walk to my car and get that. OK, so I'm just gonna say ecocina. Do you want me to say cabinet distributor?
[AGENT][POSITIVE] Got you.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah, so we'll know what type of business it is, yes.
[CUSTOMER][NEUTRAL] OK, do you need their address? They're in [PII].
[AGENT][NEUTRAL] I will go ahead and give us as much information as you can on them, yes, because we'll probably look them up on their website usually just to see what type of company they are and then, yeah, that the information on the employer, um, address, if I have a contact phone number in the industry, which is you have that and then the number of employees.
[CUSTOMER][NEUTRAL] No, I don't, I don't have an SIC code for them.
[AGENT][POSITIVE] We'll look that up. We'll look, we'll look that up. That's not a problem.
[CUSTOMER][NEUTRAL] I'm not
[CUSTOMER][NEUTRAL] I'm actually on vacation for 2 weeks, but you wouldn't know it, you know.
[AGENT][NEUTRAL] What are you working? What are you doing working in?
[CUSTOMER][NEUTRAL] Well, because deals come in, you know, what can I do?
[AGENT][NEUTRAL] I know, I get it.
[CUSTOMER][NEUTRAL] My family is very used to me, you know, working in in the middle of, middle of vacation. This is what happens.
[AGENT][NEUTRAL] No.
[AGENT][POSITIVE] Yeah, yeah, exactly.
[CUSTOMER][NEUTRAL] Alright, I'm gonna have this over to you in about 3 minutes.
[AGENT][NEUTRAL] OK, we'll be looking for it.
[CUSTOMER][POSITIVE] Alright thank you very kindly thank you.
[AGENT][POSITIVE] Thank you. Have a good evening. Bye-bye.
[CUSTOMER][NEUTRAL] Bye bye. Are you working tomorrow?
[AGENT][NEUTRAL] Uh-huh, yeah, yes, I'll be here tomorrow. We're closed Wednesday.
[CUSTOMER][POSITIVE] OK perfect alright I'm sending this to you right now thank you.
[AGENT][POSITIVE] OK, perfect. Thank you.
[CUSTOMER][POSITIVE] Thanks bye bye.
[AGENT][NEUTRAL] Bye.