AccountId: 011433970860
ContactId: 5b8a9296-70ec-47b6-8a2e-1c9587ffbf1e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16629 ms
Total Talk Time (AGENT): 9889 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/5b8a9296-70ec-47b6-8a2e-1c9587ffbf1e_20250303T16:34_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.