AccountId: 011433970860
ContactId: 5b7d91a6-df03-43f7-8c50-35ebce05b474
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 34159 ms
Total Talk Time (AGENT): 13408 ms
Total Talk Time (CUSTOMER): 22280 ms
Interruptions: 1
Overall Sentiment: AGENT=1, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/5b7d91a6-df03-43f7-8c50-35ebce05b474_20250326T20:51_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, I was wanting to try to find a uh a uh an aggregate uh lawyer uh to uh uh to like represent me in a divorce.
[AGENT][NEUTRAL] Uh, this isn't a law firm. Are you trying to call a law firm?
[CUSTOMER][NEUTRAL] Uh, I was calling like is this the bar association?
[AGENT][NEUTRAL] No, no, this is an insurance company.
[CUSTOMER][NEUTRAL] It's not, oh my god. 00, OK. I'm sorry.
[AGENT][POSITIVE] That's OK, that's OK. Have a good day.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][NEUTRAL] Uh bye bye.