AccountId: 011433970860
ContactId: 5b759d13-7946-4637-886a-0b7728f95f6f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5269 ms
Total Talk Time (AGENT): 4359 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/5b759d13-7946-4637-886a-0b7728f95f6f_20250417T18:43_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?