AccountId: 011433970860
ContactId: 5b5ca918-9297-4581-9afb-2f6a6bdf1dd5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24159 ms
Total Talk Time (AGENT): 2381 ms
Total Talk Time (CUSTOMER): 9808 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/21/5b5ca918-9297-4581-9afb-2f6a6bdf1dd5_20250221T16:37_UTC.wav
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[AGENT][POSITIVE] Thank you for calling API.
[CUSTOMER][NEUTRAL] I'm sorry, what was your name?
[CUSTOMER][NEUTRAL] Oh my God, you sound like a robot. I can understand what you're saying.
[AGENT][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] What I what I tried calling back. I'm sorry, I can't understand what you're saying.