AccountId: 011433970860
ContactId: 5b589dac-b027-40aa-af86-cce75d0adc91
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 639630 ms
Total Talk Time (AGENT): 391649 ms
Total Talk Time (CUSTOMER): 231573 ms
Interruptions: 11
Overall Sentiment: AGENT=0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/5b589dac-b027-40aa-af86-cce75d0adc91_20250513T18:14_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][POSITIVE] Well now see I gonna come myself.
[AGENT][POSITIVE] We want to start this to American public life on the other way.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEGATIVE] Oh, the no no no no.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Not drink if we can.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Chilama.
[CUSTOMER][NEUTRAL] Um, no, just in my heart.
[AGENT][NEUTRAL] Uh, OK, Siburicochalabosimuito poquitos.
[CUSTOMER][NEUTRAL] And see, no, but I just think me hard.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Sea errono says uno errocho.
[AGENT][POSITIVE] Perfect.
[AGENT][NEGATIVE] Yeah no the restorerocincoitre no.
[AGENT][NEUTRAL] The extension is replay list.
[CUSTOMER][NEGATIVE] Extension, no, no, no.
[AGENT][NEUTRAL] Yeah and you see it.
[CUSTOMER][NEUTRAL] I'm gonna
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK, yeah, yeah, maybe we can test the morning.
[AGENT][NEUTRAL] Ah, OK, see, well, OK, the, the end of [PII] yam which is the.
[AGENT][NEUTRAL] You're one.
[AGENT][NEUTRAL] Let me
[CUSTOMER][NEUTRAL] You're the second one and to [PII].
[AGENT][NEUTRAL] er.
[AGENT][POSITIVE] I love some of those loss.
[AGENT][NEUTRAL] But um I'm.
[CUSTOMER][NEUTRAL] No saying.
[CUSTOMER][NEUTRAL] No, it's OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The verification number.
[CUSTOMER][POSITIVE] [PII] oh yes for my video.
[CUSTOMER][NEUTRAL] Um, la chaos and the same nooses.
[AGENT][POSITIVE] Mucha gracias per one moser beneficiosa la senora Rogers.
[CUSTOMER][NEUTRAL] He's in your
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Solamentesques to a verification in the covers to say disclaimer la politi the police effectiva part primero de nerolostiva.
[CUSTOMER][NEUTRAL] Yeah, I have my phone.
[CUSTOMER][NEUTRAL] Um, you know, my God.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] E.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So a clinica Matologic.
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEUTRAL] Season or
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Jackie, Jay.
[CUSTOMER][NEUTRAL] that.
[AGENT][NEUTRAL] It is the Miami dermatology.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] 3
[AGENT][NEUTRAL] La la la icinetenro southwest venue.
[CUSTOMER][NEUTRAL] It's a er Westani.
[AGENT][NEUTRAL] OK, see, but no, not, not so now so lame to pre to porque es quetenemos unrelamo whose yolo process the Miami dermatology and laser.
[CUSTOMER][NEUTRAL] That
[AGENT][NEUTRAL] Elvireos.
[AGENT][NEUTRAL] Verotrato de comuni carmeloicine in nonca contest and this.
[CUSTOMER][NEUTRAL] Oh, see, someone lost I'm gonna correct.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] rear.
[AGENT][NEUTRAL] Immagulela laicinogule parte de la de lare inseparcio Miami dermatology and laser.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] But uh that the princia.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] Oh no no la miel southwest er er.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] No no no no south west 9.
[AGENT][NEUTRAL] Perist Bajo Miami Dermatology and Laser Institute, no?
[CUSTOMER][NEUTRAL] No, it is a Miami dermatology CO copy it.
[AGENT][NEUTRAL] Oh no, no, uh, OK, 12.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] The second signal Mac what it is.
[CUSTOMER][NEUTRAL] Mhm theo the sale.
[AGENT][NEUTRAL] Put it on.
[CUSTOMER][NEUTRAL] The zip code the sale.
[AGENT][NEUTRAL] And the resore.
[CUSTOMER][NEUTRAL] No way.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] The time we circa.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] It was sent to gay.
[AGENT][NEUTRAL] They'll see you this afternoon, uh-huh.
[CUSTOMER][POSITIVE] Yeah you can.
[AGENT][NEUTRAL] Uh, it's in [PII], Miami Dermatology and Laser Institute.
[CUSTOMER][NEGATIVE] Oh, come on.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] Pin no nonote so different machino.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] I win.
[AGENT][NEUTRAL] I'm not.
[AGENT][NEUTRAL] I'm.
[CUSTOMER][NEUTRAL] Are you crazy? I need to go. It does, yeah.
[AGENT][POSITIVE] See the facility contest and man yeah yeah so many now.
[AGENT][NEGATIVE] The Oroquelaquepaque mandamosel mandamosel pago ins vireoquequela direct insufficient.
[CUSTOMER][POSITIVE] Good I uh.
[CUSTOMER][NEUTRAL] In my home.
[AGENT][NEUTRAL] But it was
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Yeah, nothing works.
[AGENT][NEUTRAL] See see see trea entregugobusque nombre de la facilid a travez de la direction direction correct.
[AGENT][NEUTRAL] I mark the telephone a no contest absolute nadia this is this edifice.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Can I.
[CUSTOMER][NEGATIVE] It's worse.
[AGENT][NEUTRAL] See, I see.
[AGENT][NEUTRAL] Well yeah.
[CUSTOMER][POSITIVE] We did it the better.
[AGENT][NEUTRAL] Huh?
[CUSTOMER][NEGATIVE] Did I have better.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Soup Perano.
[CUSTOMER][NEUTRAL] Ecuador.
[CUSTOMER][NEGATIVE] I fuck you though.
[AGENT][NEUTRAL] No, I said it over. No, no, now control ado ceviche cremedo cevicheanta la rochofa.
[CUSTOMER][NEUTRAL] I said so.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Me too.
[AGENT][NEUTRAL] Then we wanna comida see noloo pero nose.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] That right.
[AGENT][NEGATIVE] No thank you no no my friend.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] OK thank you.
[CUSTOMER][NEUTRAL] She said yeah.
[AGENT][NEUTRAL] Ah yeah, comeo Americano. I the the sooero the only repo sir.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] No, can I have [PII]? Is it a [PII] no.
[AGENT][NEUTRAL] Join
[AGENT][NEUTRAL] See I put them.
[CUSTOMER][NEUTRAL] [PII]?
[AGENT][NEUTRAL] Oh no no don't have [PII].
[AGENT][NEGATIVE] Cele [PII], no, no.
[CUSTOMER][NEUTRAL] It's like I know.
[CUSTOMER][NEUTRAL] Mm eat Americano mucho.
[AGENT][NEGATIVE] No, I don't talk. No, no, no.
[CUSTOMER][NEUTRAL] To the way.
[AGENT][NEUTRAL] No noso Americano.
[AGENT][NEUTRAL] So yeah.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] Oh no.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] You know and like Melbourne.
[AGENT][NEUTRAL] C C A.
[CUSTOMER][NEUTRAL] To see you know how you not take a you know as well.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Get to see to know can we could just tell us.
[AGENT][NEUTRAL] Esculo lo lo Venezuelain una centovien bien Marca escomo escomo la cento de los cubanos los argentinos zruaos.
[AGENT][NEUTRAL] Ianos or gentelugare it alto.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] I'll talk but I know you think it's talking.
[AGENT][NEUTRAL] She is like I toques and to say is on the sun when the and is you know.
[AGENT][POSITIVE] Just the way it's the way casaoto yeah yes which is so simple to miss.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Go back
[CUSTOMER][NEUTRAL] She she has.
[AGENT][NEGATIVE] Mardejos.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK, we
[AGENT][NEUTRAL] One.
[AGENT][NEUTRAL] It's an interview, sir.
[AGENT][NEUTRAL] If.
[AGENT][POSITIVE] Thank you thank you la.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Lepore beneficio de lasorarelos per semientos and doctors no copagola.
[CUSTOMER][NEUTRAL] OK, I don't know if I had one numeral referencia I don't know.
[CUSTOMER][NEUTRAL] 2 que.
[AGENT][NEUTRAL] In
[AGENT][NEUTRAL] when he said.
[AGENT][NEUTRAL] No, that's all.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No, it's all OK.
[CUSTOMER][NEUTRAL] The home, oh, you take it out for all the the normal no.
[AGENT][NEUTRAL] Oh.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] OK, you told me is my second.
[AGENT][NEUTRAL] You want the other way.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] No, I'm gonna tell you the phone or something.
[AGENT][NEUTRAL] The the thing for us.
[AGENT][POSITIVE] Good.
[CUSTOMER][POSITIVE] It right away.
[AGENT][NEUTRAL] Yeah.