AccountId: 011433970860
ContactId: 5b550248-1ed8-404f-bf84-ef725a2d0e96
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63279 ms
Total Talk Time (AGENT): 10711 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/5b550248-1ed8-404f-bf84-ef725a2d0e96_20250213T19:31_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.