AccountId: 011433970860
ContactId: 5b4302c0-1301-4609-be24-8a4802588e5e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2809 ms
Total Talk Time (AGENT): 2809 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/5b4302c0-1301-4609-be24-8a4802588e5e_20250417T19:00_UTC.wav
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[AGENT][NEUTRAL] acting APL, my name is [PII]. How may I help you?