AccountId: 011433970860
ContactId: 5b387215-4d08-4caa-b17a-0ff0199cfb09
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 330290 ms
Total Talk Time (AGENT): 112109 ms
Total Talk Time (CUSTOMER): 119473 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/5b387215-4d08-4caa-b17a-0ff0199cfb09_20250523T14:36_UTC.wav
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[AGENT][NEUTRAL] And that's just being my American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] I went I'm like what you.
[AGENT][NEUTRAL] Safe. Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] But my question
[AGENT][NEUTRAL] Claus.
[CUSTOMER][NEUTRAL] OK, need it um for them.
[CUSTOMER][NEUTRAL] Pero, er.
[CUSTOMER][NEUTRAL] que no lo you wanna a serando deo esperandoes pueta in Floria confemi.
[AGENT][NEUTRAL] OK, that no matter the.
[CUSTOMER][NEUTRAL] Consequent
[CUSTOMER][NEUTRAL] Treticuadro Caosis in entice.
[AGENT][NEUTRAL] tele secor no lescuque deli.
[CUSTOMER][NEUTRAL] Ecuadro Cados is in.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] No leo cuando la primerapardosincuente cuatro.
[CUSTOMER][NEUTRAL] Do reta cuatrocce Cinco.
[AGENT][NEUTRAL] I is a nombrena sciento.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] My out of my hand.
[AGENT][NEUTRAL] Um, I see.
[CUSTOMER][NEUTRAL] OK, Ive Leon Gomez, [PII] and Noo.
[AGENT][NEUTRAL] In my directionic or electronic.
[CUSTOMER][NEUTRAL] [PII] lies is [PII].
[AGENT][NEUTRAL] That's it.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and civil reclamo questa bendiente Paiquelapolia.
[AGENT][NEUTRAL] The mom say no they violauerta.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um.
[AGENT][NEUTRAL] See Paiquebalasutravajo paraquelos seque cono sotos para cla um node sucuenta.
[CUSTOMER][NEGATIVE] And he my man that man put it no no.
[AGENT][NEUTRAL] No tina querecae conos.
[CUSTOMER][NEUTRAL] OK que pasa laserrava ablochia.
[AGENT][NEUTRAL] Um, you're not pro algo queos in lane la de yo contro deparamento.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] OK, you're saying is so pro line yeah mhm.
[CUSTOMER][NEUTRAL] OK. Does it.
[CUSTOMER][POSITIVE] Ah yeah, it's gonna come and play.
[AGENT][NEUTRAL] See mhm on the tin clara alcona cuenta condeos yaosia clareo pagalos clamos.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] OK, whenever Iona and caso don't claim to just do it and one emergency care and it's auro macula no queloubing.
[AGENT][NEUTRAL] Um, but lamocaremos.
[AGENT][NEUTRAL] The emergencia, oh, OK, so no pogantilos beneficiosta reel reclamo per la polisa mosque so la polia suya bajo beneficio the outpatient theatremilquinientosola resoro so mires no mil quinientos mhm.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Let me see.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, same maremi quiniento solo remiento.
[AGENT][NEUTRAL] Alano, uh-huh.
[CUSTOMER][NEUTRAL] Alan slaro no and mare making quiento for cuadro milango cuadramicoreniento.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] They had a visel de clama vercuanton no systemviano on the.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Clara.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] See Pareseque deduvase cuatro mil science andocho genta so sisa clarato eso con cuenta um lebrianosasos tres mil quinientos.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Oh OK, that's good. That's what you mean, so you need to.
[AGENT][NEUTRAL] Fidel Trava mhm I'll go get and Calara uh-huh.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Uh-huh. OK. OK, Tain Gracia.
[AGENT][NEUTRAL] I see another com?
[CUSTOMER][NEUTRAL] No, no, now bye.
[AGENT][NEUTRAL] OK, gracias at American Public Life pass when yeah bye.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Bye.