AccountId: 011433970860
ContactId: 5b3016ee-ab7c-4a6d-9794-368f324d719d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 779520 ms
Total Talk Time (AGENT): 205453 ms
Total Talk Time (CUSTOMER): 226029 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/5b3016ee-ab7c-4a6d-9794-368f324d719d_20250604T16:05_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] When graciapoyapelelela so con augusto.
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] you.
[CUSTOMER][NEUTRAL] See senorita I'm canola la pajina no porque er in papas no no na.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm, see, see, see, see, I can be a most of those uh o n num telephone casa nea.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, my telephone chose those who chose [PII] no work.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's never tala ola.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] [PII] you know.
[AGENT][NEUTRAL] OK, in [PII] can with the underdo for a group of completeto correct.
[CUSTOMER][NEUTRAL] The porque I will look.
[AGENT][NEUTRAL] See, OK, OK.
[AGENT][NEUTRAL] Yeah, OK. All right, [PII].
[CUSTOMER][NEUTRAL] SSC [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] So to do a bisque pero nose.
[AGENT][NEUTRAL] OK, but I can be, uh, can I can be I don't know, this is Damosquito.
[CUSTOMER][NEUTRAL] You cambierla.
[CUSTOMER][NEUTRAL] OK, yeah, the one my email first.
[AGENT][NEUTRAL] And see, so in the email at [PII], OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, and.
[CUSTOMER][NEGATIVE] You don't like no book can be yourla dele.
[AGENT][NEUTRAL] Um, quesila podecabier online nova cambita mainest system then this cam resist, so no cambia loquelapolia. OK, um, mm, OK, so la persona and main contact is a.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] But then you got a lot of the here so.
[AGENT][NEUTRAL] Can this go there?
[CUSTOMER][NEUTRAL] No [PII] [PII] you say [PII] you sola office manager.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so at Temos I contact person [PII]. So [PII], OK, T andpaina and yes uh so Traves create an account. So Latinica said they create your account OSC.
[CUSTOMER][NEUTRAL] Yes, sir. Mhm.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Uh-huh, the poleformacion, uh, vaya is a pajina solamente I click and create your account coharupo a next ipogale informacion esta quecudo concatenemosa systemma so code go post vael viejo uh and numero teleo vaserequenemos systemma eel in sel queemoqueseque el de Elizabeth, OK, um.
[CUSTOMER][NEUTRAL] OK, the group number is me more no.
[AGENT][POSITIVE] See. Correct, yes.
[CUSTOMER][NEGATIVE] I will never see.
[CUSTOMER][NEUTRAL] He scan
[CUSTOMER][NEUTRAL] corre.
[AGENT][NEUTRAL] Code re electronico.
[CUSTOMER][NEUTRAL] Within.
[CUSTOMER][NEUTRAL] T
[AGENT][NEUTRAL] I got electronicoremo system malonose.
[CUSTOMER][NEUTRAL] Porque mira mio era vealves [PII] no eora el secu valley can SSP capello mimoses.
[AGENT][NEUTRAL] Nolo tenemos acadea maner and toes nolovarecuer antigua.
[CUSTOMER][NEUTRAL] Ah yeah, yeah.
[AGENT][NEUTRAL] See right.
[CUSTOMER][NEUTRAL] Include what it got.
[CUSTOMER][NEUTRAL] He's a
[CUSTOMER][NEUTRAL] The Galves at [PII]. Floridaki resin that you know invitele no puesto chose this.
[AGENT][NEUTRAL] No, no, Cessie.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] What is it a Delia?
[CUSTOMER][NEUTRAL] Trecerosino.
[CUSTOMER][NEUTRAL] No, it's you say [PII] is me telephone loicino.
[AGENT][NEUTRAL] Oh, OK. Uh.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] Um, mhm, and the second you safe.
[CUSTOMER][NEUTRAL] See if they just say cinco quatrocinco sin and I don't know.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Conquela olami mano.
[AGENT][NEUTRAL] The E electronicobaremino.
[CUSTOMER][NEUTRAL] And mhm.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] 36.
[CUSTOMER][NEUTRAL] But it's a display name quepos capital.
[AGENT][NEUTRAL] Uh, I see.
[CUSTOMER][NEUTRAL] People.
[AGENT][NEUTRAL] Uh, Laliamo poquitotenga mahiformacion in [PII].
[CUSTOMER][NEUTRAL] Mhm I think it'd be.
[CUSTOMER][NEUTRAL] Welcome to, OK.
[CUSTOMER][NEUTRAL] Next, next.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Profile leases, the capital.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, you don't even we put a.
[CUSTOMER][NEUTRAL] I think you.
[CUSTOMER][NEUTRAL] And my group, you know.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's the kind.
[AGENT][NEUTRAL] I send my group in invoicing you know but it's.
[CUSTOMER][NEUTRAL] Invoicing, no?
[AGENT][NEUTRAL] Uh-huh, invoicing. Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It like legally boys, uh, you know, parents.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Er, but I got me selling those invoices those invoices no see the mayo.
[AGENT][NEUTRAL] Lapare send those invoices quest avierto.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] Mm.
[AGENT][NEGATIVE] No, nomorepa de macaque for recio it was a sado and a pa.
[CUSTOMER][NEUTRAL] The can can be only 15 months.
[CUSTOMER][NEUTRAL] What is it? No.
[AGENT][NEUTRAL] No, forget to Mirando systemmaquesamoso and then noste irando el online to Mirando systemmare yes systemmaregula indicaultimo power.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And the.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] I see selling Mao.
[CUSTOMER][POSITIVE] Good
[CUSTOMER][NEUTRAL] You know he is so what do I goal you know they say.
[CUSTOMER][NEUTRAL] And then also.
[AGENT][NEUTRAL] Mhm, got it. Mhm.
[CUSTOMER][NEUTRAL] No pasanillo parida no no no.
[AGENT][NEUTRAL] No, no, no, no, no, no pair.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Did you not all of that and I say on the invoice.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah, I see the reporta queesaalo.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, now
[AGENT][NEUTRAL] It de Maore the junio see acaststatos mhm.
[AGENT][NEUTRAL] I is a coming in.
[CUSTOMER][POSITIVE] OK, thank you so much.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] No, gracias.
[AGENT][POSITIVE] They gracia.
[CUSTOMER][NEUTRAL] OK bye bye.
[AGENT][NEUTRAL] Bye.