AccountId: 011433970860
ContactId: 5ae3700c-edb3-4502-b96a-08fe4df1b42c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28180 ms
Total Talk Time (AGENT): 13440 ms
Total Talk Time (CUSTOMER): 13282 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=3.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/5ae3700c-edb3-4502-b96a-08fe4df1b42c_20250416T19:00_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Afternoon. Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yes, hi, I am hoping I'm calling the correct place. I am trying, well, I should say, do you guys have a Medicare supplemental plan?
[AGENT][NEUTRAL] Not for Medicare, no, ma'am.
[CUSTOMER][POSITIVE] All right, that answered my question then that is all I needed thank you.
[AGENT][POSITIVE] OK. Well, that's all I can help you with. Thank you for calling APL and I hope you have a great afternoon.
[CUSTOMER][POSITIVE] Thank you you too bye.
[AGENT][POSITIVE] You're welcome. Bye-bye.