AccountId: 011433970860
ContactId: 5ad19675-3f2e-41ae-be9f-6e132d18e35e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 192000 ms
Total Talk Time (AGENT): 94613 ms
Total Talk Time (CUSTOMER): 89714 ms
Interruptions: 1
Overall Sentiment: AGENT=0.8, CUSTOMER=1.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/02/5ad19675-3f2e-41ae-be9f-6e132d18e35e_20250402T21:24_UTC.wav
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[AGENT][NEUTRAL] For calling APL, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], my name is [PII]. I am looking to get the contact information of [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, is he.
[AGENT][NEUTRAL] Like, do you think he works here or?
[AGENT][NEUTRAL] Uh, is he a broker with us?
[CUSTOMER][NEUTRAL] Um, yes, allegedly.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, no, I believe he is um on the board [PII]
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] That wouldn't be anything that I could provide, um.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] To be honest, like I don't have access to anybody that's that sits on our board. What is it regarding and I guess who are you with?
[CUSTOMER][NEUTRAL] Um, I am an executive recruiter. It's regarding a, um, position on, um, it's a VP product actuarial position, um, so I was looking to get in touch with him regarding a candidate, um who would be interested in speaking with him for that role.
[AGENT][NEUTRAL] OK. Um,
[AGENT][NEUTRAL] OK, so yeah this is sorry this that I've, we just don't get these phone calls often um I can I can provide an email address I apologize I can provide an email address to us and then we can forward it, not necessarily to him but we can forward it to somebody who can maybe point you in the right direction, um, we just don't have access to anybody on the board, so.
[CUSTOMER][POSITIVE] No worries.
[CUSTOMER][POSITIVE] That would be wonderful.
[CUSTOMER][NEUTRAL] Yeah, no, that's OK, um, I was, I tried to, um, I just got a bounce back from his email so I figured I would, um, just call the line and see uh if you know you have that information available. Is it just like [PII]?
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And that's typically our email addresses, but if it's bouncing back, I don't know.
[AGENT][NEUTRAL] I don't know those were like yeah so I mean you can send it to [PII] and then I can forward it to just internal people in our office, but um and I I I'm sorry but hopefully it gets to him. I'm just not really sure how they'll handle it. I, I'm sorry that I don't have better answers.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] No, it's OK um I had, um, forward it to, um, one or two other people that I had, uh, found their contact information, so, um, hopefully they'll be able to get me in touch but I really appreciate it thank you so much.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Yeah, of course, have a great day.
[CUSTOMER][NEUTRAL] You too bye.
[AGENT][POSITIVE] Thanks bye