AccountId: 011433970860
ContactId: 5aab5bba-e09a-4897-b958-208c513149f3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3289 ms
Total Talk Time (AGENT): 2700 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/5aab5bba-e09a-4897-b958-208c513149f3_20250407T21:22_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?