AccountId: 011433970860
ContactId: 5a9b3a7c-79c9-4fe0-8fa8-55ede897969d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 38439 ms
Total Talk Time (AGENT): 3959 ms
Total Talk Time (CUSTOMER): 18048 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/5a9b3a7c-79c9-4fe0-8fa8-55ede897969d_20250604T17:13_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].
[AGENT][NEUTRAL] How can I help you?
[CUSTOMER][NEUTRAL] Hi, I am wondering, I have logged into the APL website, but.
[CUSTOMER][NEUTRAL] I do not see I haven't gotten a statement to pay for May and so I was just gonna log in there and print a statement but I don't know if I can do that. I don't see where I can do that.
[CUSTOMER][NEUTRAL] Hello?