AccountId: 011433970860
ContactId: 5a28b1c8-6b65-4f88-b71f-5097ba4ea78b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 636140 ms
Total Talk Time (AGENT): 243476 ms
Total Talk Time (CUSTOMER): 283832 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/5a28b1c8-6b65-4f88-b71f-5097ba4ea78b_20250613T13:23_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We wanted the conusto.
[CUSTOMER][NEGATIVE] See not clear.
[AGENT][NEUTRAL] Oh yes.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][POSITIVE] And I like just helping me.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] I just.
[CUSTOMER][NEUTRAL] See me just think on the whole game.
[CUSTOMER][NEUTRAL] Joanando.
[CUSTOMER][NEUTRAL] Untos in a cologo para una consulta.
[CUSTOMER][NEUTRAL] But the main thing you don't know no I got el seguro.
[CUSTOMER][NEUTRAL] And toss.
[CUSTOMER][NEUTRAL] Um me me.
[CUSTOMER][NEUTRAL] Eunto con parabelo provedorequetien.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The concer you know elca demiaria.
[CUSTOMER][NEUTRAL] Eye leroya numeral demented and medical IDotroqueer.
[CUSTOMER][NEGATIVE] I know, so yeah, your medicine can no you know no.
[CUSTOMER][NEUTRAL] Yeah, yeah nose okocentro medical we know I got an a uro.
[AGENT][NEUTRAL] In.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] OK, I know the porodos cincote dos redostros.
[AGENT][NEUTRAL] 74.
[AGENT][NEUTRAL] Jocely Minguez.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] So I get my verific direction telephone.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Oh in the theater today.
[CUSTOMER][NEUTRAL] the telephone.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] OK, um, resocho erro cuatro Skin Drive.
[CUSTOMER][NEUTRAL] You see me Florida recuatro.
[CUSTOMER][NEUTRAL] In tele cuatro osteoue or chochos.
[AGENT][NEUTRAL] No democracy uh can the sociola.
[CUSTOMER][NEUTRAL] Hota micro home.
[AGENT][NEUTRAL] on soaring there's a foremos proportion were loo the uh local plan look at pasa estapolisa particippa bala re the multi multi red.
[AGENT][NEUTRAL] Cross.
[AGENT][NEUTRAL] In ton says the la on centroo pueda lo ervicios que tevajola re plan is solamente tra city linea ornate telephoneparse avajo del city line.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] As proportional to assist.
[AGENT][NEUTRAL] Oterosa in elcaso de 10 nologras in with the los servicios proloerviosquenessesita mete sale queloaga nerimosque obtena.
[AGENT][NEUTRAL] Undocument to the part include a total information services on the.
[AGENT][NEUTRAL] Esso moss beneficier police establi.
[CUSTOMER][NEUTRAL] OK, and then there's a party includes some meta in this um paralo proveresa.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Mean um with you know the left one.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The unseen.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] In contest.
[CUSTOMER][NEUTRAL] You look at you don't prove it all.
[CUSTOMER][NEUTRAL] uh
[CUSTOMER][POSITIVE] I love this you tell.
[CUSTOMER][NEUTRAL] A.
[CUSTOMER][NEUTRAL] Oh I can prove.
[CUSTOMER][NEUTRAL] [PII] seesao el noro the um del seguro it on the dea API it unoliador in meio memo memo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Eso much the Pacific [PII] and unemolo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Um, Latino que I mean merea with um in tender loque melareloro latino.
[AGENT][NEUTRAL] Pupus
[CUSTOMER][NEUTRAL] If.
[AGENT][NEUTRAL] Use
[CUSTOMER][NEUTRAL] The the number on the ID.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I I even that close.
[CUSTOMER][NEUTRAL] Um, and.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] to say to you oh wow.
[CUSTOMER][NEUTRAL] Like a
[AGENT][NEUTRAL] Santander.
[CUSTOMER][NEUTRAL] Impression.
[CUSTOMER][POSITIVE] Hello la seguro quiros are seguro.
[AGENT][NEUTRAL] Clarinsto.
[CUSTOMER][NEUTRAL] Per.
[AGENT][NEUTRAL] And in the toes so sit the nootros still on the youth not the list not no provemosunalista de Americas it's the police solamente travajalo holare the multi plan is a supponique multiple solos queting and is a red queselapo proportionarros still.
[AGENT][NEUTRAL] No, no I'm selling for the the early use no face on provider no, no, no.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Then at the end like.
[CUSTOMER][NEUTRAL] I think you.
[CUSTOMER][NEUTRAL] And that meal.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Yeah,
[CUSTOMER][NEUTRAL] But the.
[AGENT][NEUTRAL] At the end though, so.
[CUSTOMER][NEUTRAL] Um, one of forintenes.
[CUSTOMER][NEUTRAL] So yeah.
[CUSTOMER][NEUTRAL] Let's say in in that.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] On saydencia.
[AGENT][NEUTRAL] Core no plan elves in contrain chiles espanolle multiplaquelejo elves and momentum questa compando con con argose perdeo and ses and you know seo and uh communicer manserta.
[CUSTOMER][NEUTRAL] Yeah, I got
[AGENT][NEUTRAL] Osinote enterramenteorelitio multi plan or acolos merio Chrissan los el merio Christe intro queledijoqueine queneesitabla.
[AGENT][NEUTRAL] la la polia travajabajola multi plan quebasado el sit linea the multiplane aanbajolada multiplane and topori and Tomael Seguro.
[AGENT][NEUTRAL] Is beneficiosablapoliauna.
[AGENT][NEUTRAL] Yes yeah I used to me the erinal the cumulle proverlos servicios me so.
[CUSTOMER][NEUTRAL] Go.
[CUSTOMER][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] Uh, yeah.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We take it at your home.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] I do that.
[CUSTOMER][NEUTRAL] No, they told the on the.
[AGENT][NEUTRAL] you know what I mean, yes.
[CUSTOMER][NEUTRAL] OK bye bye.