AccountId: 011433970860
ContactId: 5a192187-cc48-4cdb-bd4f-c37004f38623
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30870 ms
Total Talk Time (AGENT): 3339 ms
Total Talk Time (CUSTOMER): 11359 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/5a192187-cc48-4cdb-bd4f-c37004f38623_20250220T15:15_UTC.wav
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[AGENT][NEUTRAL] For calling APL, my name is [PII]. How may I assist you today?
[CUSTOMER][NEUTRAL] Hi [PII], good morning. My name is [PII] calling from Gastro Health. I'd like to find out on um eligibility and benefits for a patient, please.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?