AccountId: 011433970860
ContactId: 59e8bdd7-368d-4818-a1c5-accdb36c21f0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4099 ms
Total Talk Time (AGENT): 3160 ms
Total Talk Time (CUSTOMER): 730 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/59e8bdd7-368d-4818-a1c5-accdb36c21f0_20250623T22:00_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APO. This is [PII].
[CUSTOMER][NEUTRAL] OK.