AccountId: 011433970860
ContactId: 59ded7e8-df24-4cea-992f-9f2e02ed2990
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42220 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2579 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/59ded7e8-df24-4cea-992f-9f2e02ed2990_20250401T17:06_UTC.wav
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[CUSTOMER][NEUTRAL] I don't know. hello?
[CUSTOMER][NEUTRAL] Try back again.