AccountId: 011433970860
ContactId: 59bdc223-b8c7-4916-9a02-8d74c63952a8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40250 ms
Total Talk Time (AGENT): 25280 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/59bdc223-b8c7-4916-9a02-8d74c63952a8_20250317T19:19_UTC.wav
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[AGENT][POSITIVE] Good
[AGENT][NEUTRAL] Customer service department. How may I help you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII] in the customer service department. How may I help you?
[AGENT][NEUTRAL] I'm not able to hear you, so if you will please contact us back at [PII]. Um, again, I do apologize, but I cannot hear anything coming through the phone line. Thank you for calling APO and I hope you have a wonderful day.