AccountId: 011433970860
ContactId: 59812dde-2890-4805-a3f6-36c1b6260ce2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3569 ms
Total Talk Time (AGENT): 2779 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/25/59812dde-2890-4805-a3f6-36c1b6260ce2_20250425T13:25_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APO. This is [PII]. How may I help you?